Join Date: Jul 2017
Location: Red River Valley, MB
Mentioned: 0 Post(s)
Quoted: 161 Post(s)
Xplornet is absolute garbage.
Had them on and off over the years, first time was fixed wireless and it was hardly even useable. Then we fell for their "Satellite can be good" marketing but satellite always sucks. Period. Then we went to a MB based provider named Netset who naturally got bought out by Xplornet and lo and behold about a month later my consistent 15 down and 2.5 up turned into 0.35 down and about the same up every evening.
Yet, when I call in and complain magically my speeds go back to normal. Then a couple days later it turns to $hit again.
They throttle certain ports but never admit to doing it. Ever wonder why websites are slow to load but Youtube, Speedtest and Netflix work good? It's called throttling certain sites. The other day I had bought a movie on iTunes and it was downloading at 1 mbps. So I ran a speedtest, naturally it came back at 15 mbps. So I contacted them, they said the slow download wasn't their fault because it was whoever was sending it couldn't provide more than 1 mbps. I said Apple can certainly provide more than 1 mbps and the guy said, nope, that's just the way it is.
So I tethered my computer to my phone. Fancy that my download from Apple was suddenly going 80 mbps. Took a screenshot and sent it to them and asked the tech guy "what the **** is up with this then?"
About 2 minutes later my Xplornet connection was going at 15 mbps the way it should be. Hmmmm.
Liars and crooks. Supposedly have fiber optic to the home coming next summer. Can't wait to cancel this garbage.