Had the same problem on a 9500...I know it's a totally diff machine, but there are some electrical connectors on top of the 90^ bend where the auger turns and goes out. Apparently the dealer or someone had switched or plugged something in backwards, so it would only swing out about 5' and then not go back in. I switched connectors and it worked perfectly. Again, I know it's a diff machine, but it may be worth a look.