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Discussion Starter · #1 · (Edited)
Had a right side cyl bearing fail. When the bearing went it took out the bearing flanges and wreaked the right side cyl stub shaft.

So order the parts, the local kramer dealership had the bearing. The claas parts depot in Regina and Columbus did not have the shaft but one was in transit from Germany. The only shaft in North America was in beaverlodge ab. Yes beaverlodge! So thanks to fosters ag world for stocking parts.

In calling other dealerships I have found out all these dealerships have used these parts this year. But the claas parts depot has nothing in stock

I love these lexion combines but I can't operate like this. And I'm not the only one that has had issues with Regina parts depot this yr.

If claas doesn't get a dealership in kindersley next yr, these will be gone. I can't do this anymore. It's a shame but this is unacceptable

PS grease that right side cylinder bearing because I got the only shaft
 

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I totally agree. This year I have not run into any problems with the depot not having the parts we needed. Last year they did not have a hydraulic hose for my feederhouse reverser or the counter shaft. Nobody wants a machine in North America where you have to wait for parts to come from Germany. It sure adds a lot of stress to the harvest when the actually good combining days are so few and far between.
 

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We've had absolutley excellent parts availability but maybe just been lucky on the breakdowns. Can't think of a single thing we have had to wait for in over ten years.
 

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Discussion Starter · #4 ·
Regina parts depot should have a shaft which is on every lexion combine made.

I tried a wreaker but someone beat me to it.

1st rate combine but u can't leave customers hanging like this.
 

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Darcy do you think the oil level was low in the cylinder gear box? When I was putting in the sunny brook it almost looked like the bearing was getting some splash lubercation from the gear box. I could not figure it out because there was a grease line going behind the gear box to a bearing and the oil from the gear box also was getting to a bearing that was on the outside of the gear box. From what I was told there is only one bearing on the drive side and the kramer mechanics said it rarley goes. I did not change it out and am a little confused if there is one or two bearings on the drive side of the cylinder.
 

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Discussion Starter · #6 ·
Darcy do you think the oil level was low in the cylinder gear box? When I was putting in the sunny brook it almost looked like the bearing was getting some splash lubercation from the gear box. I could not figure it out because there was a grease line going behind the gear box to a bearing and the oil from the gear box also was getting to a bearing that was on the outside of the gear box. From what I was told there is only one bearing on the drive side and the kramer mechanics said it rarley goes. I did not change it out and am a little confused if there is one or two bearings on the drive side of the cylinder.
Yes only one bearing on the drive side. It was replaced when the sunnybrook was installed. Not 100% sure on why it failed. The first clue its going is your cyl will start ticking the concave on that side.
 

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You just gotta wonder?

What parts are to be stored at a depot.
Just one in transit from Germany?
Why one?
Seems a history like you found Darcy that they would have better response than that!:eek:
 

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It's the same Crap here from time to time too. Our dealer is good on consumable items and bearings and belts. Most I have had to wait was three weeks for a circuit board this summer what i hate is they don't let you know till like three days later it's on order
 

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Darcy check to see if the bearing tapper was put in right. The left side bearing has a tapper on the inner race that is not visible to the naked eye. If the right side has a tapper and was put in backwards there would be to much side load and the bearing will get very hot. I had to take my left side one out again and replace it. I had rewelded 2 of the nuts that held the bearing and a drip of weld was causing to high of side load and heat. After 4 hours of use the bearing was so hot I could only touch it for a second. The bearing that failed for you would be harder to check by feeling for heat. I have been able to pick up a couple bearing problems this year just by feeling them at the end of the day. If I would not have felt or changed my left side cylinder bearing I think it would have started on fire.
 

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It sounds more like bad luck, and a terrible time for it! This spring one of the wing lift cylinders blew up on my JD 1895 air seeder. Only two places in the U.S. had a cylinder, if memory serves me, and they were in Colorado and Illinois. Ironically enough, there ended up being a cylinder in Regina that was delivered the next day, but we did end up losing the better part of a day of seeding. A person just hopes to not have too many days like that each season!
 

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Discussion Starter · #11 ·
Don: not sure if only 1 is coming or a container load of cylinder shafts coming.

Oh I forgot.
The Part was shipped to Edmonton on greyhound over night. It didn't show up. The bus trailer was full or some bullshit. Like the movie Groundhog Day around here
 

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Solution is simple, phone a dealer in Germany or even England and have it send with UPS or DHL. Visa does wonders. Most Germans now can speak English too . Monday morning early ordered is most of the time Thursday or Friday on your doorstep.
Agritechnica conversations with dealers overthere, will open your eyes too.
Remember, the world is small nowadays, use it to your benefit
 

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i've been hammering on this topic for ages.
awesome combine but parts availability is just a no go!
unless the dealer brings you a replacement untill you part is in I wont buy a new one.
 

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Discussion Starter · #15 ·
Solution is simple, phone a dealer in Germany or even England and have it send with UPS or DHL. Visa does wonders. Most Germans now can speak English too . Monday morning early ordered is most of the time Thursday or Friday on your doorstep.
Agritechnica conversations with dealers overthere, will open your eyes too.
Remember, the world is small nowadays, use it to your benefit
Waiting for parts to come from Europe is not a solution.
 

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For someone contemplating a switch to Claas this issue is important, especially given the fact that Claas does not use fittings that are common locally here. I would expect every wear part and critical component to a machine's operation to be on-hand in a regional parts depot. This likely means that several of each should be there in case one is shipped out.;) Is it possible that since this depot is fairly new that it may be not fully loaded yet?

This sort of thing happens very frequently it seems. I have waited for months for Puma parts to come from...England??? and transmission parts for my Steiger to come from Japan. Stuff made in NA does not necessarily mean that parts are available in NA.

A big part of the problem here is the way these manufacturers change design every couple of years. This adds to the cost of the machine/complexity of stocking and ordering parts/and the process of repairing things. All of these are bad for the end user!!! If any company can get their act together and eliminate half of this hassle they would be miles ahead.:cool:

Don't these combines share many of the same components through the models/years? That should make the process easier?
 

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Had a right side cyl bearing fail. When the bearing went it took out the bearing flanges and wreaked the right side cyl stub shaft.

So order the parts, the local kramer dealership had the bearing. The claas parts depot in Regina and Columbus did not have the shaft but one was in transit from Germany. The only shaft in North America was in beaverlodge ab. Yes beaverlodge! So thanks to fosters ag world for stocking parts.

In calling other dealerships I have found out all these dealerships have used these parts this year. But the claas parts depot has nothing in stock

I love these lexion combines but I can't operate like this. And I'm not the only one that has had issues with Regina parts depot this yr.

If claas doesn't get a dealership in kindersley next yr, these will be gone. I can't do this anymore. It's a shame but this is unacceptable

PS grease that right side cylinder bearing because I got the only shaft
Don't feel bad no parts in the Regina parts depot for Gleaner either. I was hoping Claas was better at stocking parts in Canada.
 

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Solution is simple, phone a dealer in Germany or even England and have it send with UPS or DHL. Visa does wonders. Most Germans now can speak English too . Monday morning early ordered is most of the time Thursday or Friday on your doorstep.
Agritechnica conversations with dealers overthere, will open your eyes too.
Remember, the world is small nowadays, use it to your benefit
Tell me you are joking. I would be pretty upset if I had a full 24 hrs down time. I used to run lexion but kramer solved that bad habit. The neighbors run a few brand new lexions on warranty which is great. No other way though. I think with industrial equipment like dozers and trachoes, kramer knows that a week is normal. They didnt count on ag timeline being 24 hrs. Too bad we couldnt adjust prices to make the same money with a relaxed schedule.
 

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Swman we have not found anyone locally that can make a metric hose to fit a Lexion. The warehouse has been around for years in Regina. They claimed they were addressing this problem last year. From Darcys experience it is not fixed and who knows it may not get better. I was in the same situation last year and it is not fun. Thats why I was thinking of trading it off last year. There is a lot more moving parts on these combines. Do not get fooled by the heavy cast pulleys. They are like any machine and have weaknesses and poor engineering in places. This week 6 out of 10 wheel studs broke on a dual wheel costing me a day of good combining. Why did they not use heavier studs and more of them? There are things like this that you shake your head and wonder where the German engineering was.
 

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Nope, not joking.
Had to wait on a Case 8010(Iveco) engine part which was in backorder in North America.
Dealers told me 10 to 14 days. I Had the part in 3 days...... I have 3 more experiences on other european/NA brands too.
Better part of this deal......cheaper all said and done!
But also happy with local dealer which rented me a used 8120 for those days!!
 
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