RME actually has at least one dealer in the states now so thats where you might see the Kansas location. Their other tactics sounded downright ridiculous.My beef isnt directly with the RME in Manitoba. In fact, Ive never spoken with anyone there. That location had a combine listed on tractorhouse, but the number attached was a satellite location in Kansas. Id typically think that is odd, but as big ad dealers are trying to get, Im sure my next call will be redirected to a call center in India.
Not many family owned dealers left.Nicks service Regina, Cropper Motors Naicam, RJ Sales Wadena, A.E. Chicoine Storthoaks. Wynard Equipment Sales, Wheatbelt Sales, Brownlee Ag Services. Valley Side Sales
Sounds like u are describing Pattison Ag JD dealers around here. Hate that they take most of their used equipment to rb auction. Last year we had a major breakdown on a greenlghted combine. Deal is supposed to be they provide one if yours dies. There wasn't one used combine on the lot as they had dragged them all to Ritchie's sale. They did eventually get us one but it was a gong show.They lost me as a customer in 2014. I used to have an entire yard full of red paint and was a reliable 1-2 year flip guy, my trades rarely saw the lot. When it changed from Miller Equipment to RME you could see the trajectory turn downward.
I'm not going to claim intimate knowledge of how their internal operations are run, but here is hopefully some constructive criticism.
>Less control at the local dealer level, move away from store managers
>Sales, Parts and Service dep't seem to be tracked separately with incentives given to each. This leads to an "each for their own" mentality, instead of working together. Seems every deal ends up involving all three departments in some way, so they need to be on same page and not fighting with eachother.
>Seems to be a bias to sales guys operating off commission. Ag is a cyclical business and good employees should not be wondering where their next paycheck is coming from.
>Need to keep good employees and keep them interested and engaged. Ask for their input. Everything seems to be a top-down management structure which is wrong.
Other issues have been:
>CNH has had a decline in product quality, too much cost cutting with Chinese parts and poor build quality.
>Rapid rise in cost of equipment. This is not the fault of the dealers necessarily but IMO will lead to the widespread failure of the industry as we know it. This is completely unsustainable and I'm guessing the whole ponzi scheme collapses within 5-10 years.
>An industry-wide move toward glamorizing equipment. This can be blamed first on JD but everyone is participating these days. Look at the buildings these guys are putting up and the service trucks they drive, WE PAY FOR ALL THAT CRAP!!! This is a huge problem. It's just equipment and it does not make a farm successful, it's neccesary to have it but it's only one line on the balance sheet. Smart managers look for ways to minimize that line, not make it bigger and they don't care how it looks to the neighbors. It has to start being run like a business again...
Hopefully that was helpful. Our local store recently hired on one of the previous guys that was key in the "Miller Equipment days", I have modest hope that he is allowed to change a few things, will wait and see.
Pretty much parallels what is happening to farming industry in general.It is not that the mega dealerships are expanding at will, it is more that the existing dealerships have one or all of the partners that want to sell out and most of the dealerships have gotten too large for a single buyer to take over.